tag:thehardestwork.statuspage.io,2005:/historythehardestwork Status - Incident History2020-12-17T22:32:59Zthehardestworktag:thehardestwork.statuspage.io,2005:Incident/57447432020-12-06T15:36:11Z2020-12-07T15:20:13ZThis is an example incident<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>15:36</var> UTC</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>15:32</var> UTC</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:02</var> UTC</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>